Job Details

Job Type

Part-time

Description

Banquet Server
Job Details

Job Type

Part-time

Amarillo, TX
Description

DEPARTMENT: Banquets
REPORTS TO: Restaurant Manager

STATUS: Non-Exempt

SUMMARY:

Set up assigned tables, retrieve, and serve alcoholic, non-alcoholic beverages and food orders to guest tables according to hotel specifications and group requirements, courteously and efficiently. Take beverage orders and collect payments where specified. Maintain cleanliness and condition of the work areas and equipment.

RESPONSIBILITIES:

•Maintain complete knowledge of and comply with all departmental policies/service procedures/standards.

•Maintain complete knowledge of correct maintenance and use of equipment. Use equipment only as intended.

•Anticipate guests' needs, respond promptly, and acknowledge all guests, however busy and whatever time of day.

•Always maintain positive guest relations.

•Be familiar with all hotel services/features and local attractions/activities to respond to guest inquiries accurately.

•Resolve guest complaints, ensuring guest satisfaction.

•Monitor and maintain cleanliness, sanitation, and organization of assigned work areas.

•Maintain complete knowledge of service requirements for assigned function:

•Maintain complete knowledge of and strictly abide by state liquor regulations, particularly those prohibiting service to minors, intoxicated persons, and drunk driving.

•Maintain complete knowledge of P.O.S. and manual systems.

•Maintain a personal bank of $100.00 in small bills

•Complete pre-function side work:

•Greet guests as they arrive and assist them with seating at tables.

•Take guests' alcoholic beverage orders, utilizing suggestive selling techniques, when specified on function requirements.

•Record order of guest following departmental service procedures.

•Input order into system; legibly document orders when system is down or collect tickets as specified.

•Retrieve alcoholic beverage items from bar and serve to guest.

•Open and serve wine/champagne bottles.

•Make all varieties of coffee.

•Serve all food courses and non-alcoholic beverage items to the guest in accordance with function requirements.

•Clear each course following procedures.

•Remove all tabletop items, linen and equipment from the function room as designated by function requirements.

•Set up, monitor, refresh and breakdown coffee breaks, receptions and buffet tables for specified functions according to group requirements.

•Complete closing side duties:

•Adhere to payment, cash handling and credit policies/procedures.-check for accuracy and have host sign it.

KNOWLEDGE, SKILLS AND ABILITIES:

Excellent planning, organization, and guest services skills

Excellent motivational skills.

Excellent leader and trainer.

Outstanding leadership and communication abilities

Able to push, stand, stoop, bend, and lift items weighing up to 25 pounds repetitively

Able to work a flexible schedule, including weekends and holidays

EXPERIENCE:

2 years banquet experience preferred