Job Details

Join to apply for the Center Operations Director role at Concentra

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Join to apply for the Center Operations Director role at Concentra

Overview
Are you ready to take your career to new heights? At Concentra, you will be a vital member of our patient care team and play a crucial role in providing exceptional care to our patients. Our mission is to improve the health of America's workforce, one patient at a time. Join us at Concentra and see how your clinical competency and compassion can make a meaningful difference in the lives of the patients you serve.

The Center Operations Director (COD) oversees daily operations, manages staff, and ensures high-quality patient care and customer service. Responsibilities include coordinating activities, managing patient flow, supporting providers, and ensuring compliance with regulations. The role involves hands-on interaction with patients and staff to maintain service standards and operational efficiency.

Responsibilities
- Spend 80% of time facilitating patient care, leading by example, and ensuring staff meet service standards.
- Support clinical teams to achieve optimal outcomes and case closures.
- Develop a professional environment promoting teamwork, quality, safety, and continuous improvement.
- Manage operational metrics such as TAT, NPER, Pearl C4, etc., and implement process improvements.
- Ensure regulatory compliance and oversee facility management.
- Coordinate scheduling and patient communication.
- Prepare materials for leadership meetings and drive quality improvements.
- Maintain relationships with clients and payers, responding promptly to requests.
- Manage staffing levels and development, including recruiting, onboarding, and performance management.
- Drive effective communication and ensure achievement of business and financial goals.
- Implement and maintain center initiatives and workflows.

This description is subject to change as needed.

Qualifications
- Bachelor's degree preferred; some college or equivalent experience acceptable.
- At least three years of leadership or operations management experience, preferably in healthcare or customer service.
- Strong service mentality, decision-making, communication, and computer skills.
- Ability to manage multiple tasks in a fast-paced environment.
- Discretion with confidential information.

Additional Benefits
- 401(k) with employer match
- Medical, Vision, Dental, Telehealth
- Life & Disability Insurance
- Paid Time Off
- Tuition Reimbursement
- Employee discounts and more.

Concentra is committed to providing reasonable accommodations for individuals with disabilities during the application process and employment. Contact us to request assistance.

We are an Equal Opportunity Employer, including veterans and individuals with disabilities.