Job Details

FLSA: Non-Exempt

LOCATION: Amarillo

SHIFT: Monday–Friday with the possibility of occasional overtime on Saturdays and Sundays; A set schedule between 7:00 AM and 6:00 PM local time.

REPORTS TO: Manager of IT Support

Summary: Join Herring Bank as an IT Support II professional and play a pivotal role in providing exceptional technical support to the IT department's customers. Your expertise will help ensure seamless operations for internal and external stakeholders.

Responsibilities:

Provide help desk support, manage work orders, and ensure exceptional customer satisfaction

Uphold security standards for both physical and software access

Install and maintain hardware, including desktops, laptops, and mobile devices

Install, support, and troubleshoot software on Windows, iOS, and Android platforms

Effectively troubleshoot basic network issues

Monitor select systems

Assist in user training on products and technology

Document procedures and address product issues

Stay abreast of emerging technology trends

Utilize remote troubleshooting tools

Ownership of select IT Systems

Qualifications:

Enjoys tackling IT challenges and possesses a proactive approach to problem-solving

Has bachelor's degree in computer science or related field or 3+ years of experience in IT support

Certifications such as CompTIA A+ or MCP are a plus. If not currently certified, the candidate should be willing and able to obtain one within 6 months with company support

Proficiency in troubleshooting hardware, software, and basic network issues

Familiarity with banking systems and security is preferred

Exhibits excellent communication and interpersonal skills

Adheres to security policies

Demonstrates a strong work ethic and punctuality

Willingness to travel occasionally

Environment and Physical Activity: This role operates in a clean, comfortable open office setting with occasional outdoor activities, including driving (about 10% of the time). Minor inconveniences like noise, odors, and drafts may occur. Tasks may include writing, typing, speaking, listening, lifting (up to 50 pounds), carrying, and various activities involving vision, sitting, pulling, walking, standing, squatting, kneeling, and reaching. Equipment operation may involve touch screen devices, computers, telephones and copiers/printers.

Mental Demands:

Proficiently reads documents and manuals and performs detailed work

Applies intermediate-level analytical reasoning (dealing with problems involving several variables)

Proficiency in mathematical calculations (discounts, interest, commissions, proportions, percentages)

Manages stress, meets deadlines, and handles multiple concurrent tasks effectively