Job Details

Summary:

The Service Counter Clerk is first and foremost responsible for guest relations and satisfaction He/She is primarily responsible for providing services to our guests such as check cashing, wire transfers, lottery, etc. He/She will help to control guest flow on the front end by helping wherever necessary, as prompted by management. He/She is responsible for helping to ensure a safe and clean environment on the front end and throughout the store by reporting issues to management and helping with cleanups of spills and other safety hazards.

Key Responsibilities:

• When a guest enters my area or department, my first and most important responsibility becomes to acknowledge, greet, and engage that guest
• Follows daily work schedule as assigned by management
• Follows dress code in accordance with team member handbook
• Performs service counter duties including but not limited to: answering the telephone, cashing checks, accepting and entering utility payments, helping guests with wire transfers, making money orders, lifting, stocking product, blocking, facing, dusting, and ordering; these duties may include sacking and checking duties as needed
• Awareness of policies (Check Cashing, Refunds, Gift Cards, etc.) in place in order for the store to remain profitable
• Help management run the front end by assisting where needed and helping to ensure checkers and sackers are sent on break and home on time
• Must be attentive at all times to needs of guests and be ready and able to direct/take guest to items in question
• Performs other duties as requested or required by management

• High School Diploma or equivalent
• Must meet the requirements of a sacker and checker
• Ability to work at fast-paced, but efficient and controlled manner
• Ability to perform all physical aspects of duties, including but not limited to bending, standing in place, lifting, walking, squatting, climbing and at times running
• Ability to operate all checker equipment, office equipment, Post Office equipment, and count money and make change
• Ability to accept supervisory coaching related to performance, work habits and attitude
• Ability to function as a team member and get along with others