Job Details

Job Details

Job Location
Amarillo TX Area - Amarillo, TX

Description

Job Summary:

The Field Clerk supports daily operations of the WTG Amarillo office.

Duties/Responsibilities:

• Answer and direct multi-line phone calls; provide accurate information to customers.
• Assist and de-escalate interactions with rude or irate customers.
• Create and complete work orders; support field technicians as needed.
• Handle emergency locate requests across multiple districts.
• Process walk-in payments, tally and balance cash, and prepare bank deposits
• Collect, open, and sort mail; maintain cash log entries.
• Research and process billing adjustments; post payments.
• Respond to customer questions about service connections, disconnections, billing, and payment arrangements.
• Manage daily email correspondence.
• Download/upload meter reading data

• A minimum of 1 year prior experience in customer service, utilities, or clerical work strongly preferred.
• Strong communication and conflict-resolution skills.
• Proficiency with Microsoft Office Suite; experience with CIS (Customer Information Systems) and utility software a plus.
• Ability to handle confidential information responsibly.
• Detail-oriented, organized, and able to manage multiple priorities.

• High school diploma or equivalent required
• Relevant college coursework preferred.

• Prolonged periods of sitting at a desk and working on a computer.
• Must be able to lift up to 15 pounds at times.