Job Details

A company is looking for Help Desk Technicians for the overnight shift.Key ResponsibilitiesManage technical issues via phone, email, and Microsoft Teams during overnight hoursMonitor, create, and resolve support tickets using ServiceNowProvide hardware and device support for laptops, desktops, and Chromebooks, including specialized equipmentRequired QualificationsAt least 1 year of experience in a Help Desk or similar technical support roleStrong knowledge of Windows OS, ChromeOS, and Microsoft OfficeExperience with ServiceNow for ticket management and familiarity with Microsoft IntuneAbility to troubleshoot hardware issues, including Zebra printers and handheld scannersSelf-motivated and accountable, especially during graveyard hours