Job Details

A company is looking for a Vendor Operations Manager to oversee and enhance vendor partnerships in dispute operations.Key ResponsibilitiesManage vendor oversight for dispute and fraud workflows, ensuring compliance with regulatory requirements and quality standardsOversee day-to-day performance management of offshore BPO partners, including KPIs and reportingConduct audits and root cause analyses to identify gaps in dispute handling and operational errorsRequired Qualifications4-5 years of experience in vendor operations, dispute operations, or BPO management within fintech or financial servicesStrong knowledge of Reg E and Reg Z, with familiarity in UDAAP and BSA/AMLExperience managing offshore BPO vendors with a focus on compliance and qualityExperience supporting multi-channel member operations, including phone and chatAbility to build reporting and analyze performance trends across operations