Job Details

A company is looking for a Service Manager (US Remote).Key ResponsibilitiesSupport operational oversight for assigned customer accounts and maintain communication regarding operational requestsServe as the primary intake point for customer operational requests and coordinate routing to internal teamsMonitor accounts for signals of dissatisfaction and escalate concerns as appropriateRequired QualificationsA bachelor's degree or equivalent qualification in a technical, business, or related field is preferred but not requiredDemonstrated experience owning post-sale customer relationships and identifying customer riskWorking understanding of modern managed services environments, including networking and cloud productivity platformsExperience coordinating across multiple internal teams to drive resolutionPrior experience in a Managed Service Provider (MSP) or IT services organization is preferred